Terms & Conditions

The website operated under the brand name JuzKids is an online platform offering kids' products, including but not limited to water bottles, lunch boxes, and other related accessories for ages 1 to 16 years. The website and its digital operations are managed by CodexoWeb on behalf of the brand.

By using this website, you confirm that: • You are legally capable of entering into binding agreements. • The information provided by you is accurate, complete, and up to date. • You will use this website only for lawful purposes and in accordance with these Terms and Conditions. We reserve the right to suspend, restrict, or terminate access to the website or any part of it at any time without prior notice.

JuzKids offers products for retail purchase through its website. All orders placed on the website are subject to acceptance and availability. Once an order is successfully placed and confirmed, JuzKids will process and ship the product to the customer, and the customer shall be responsible for payment of the applicable amount. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent transactions.

We make every effort to display product images, colors, sizes, and descriptions as accurately as possible. However: • Product images are for illustrative purposes only. • Actual colors may vary depending on screen settings and device display. • Sizes, measurements, and product details may have minor variations. JuzKids does not guarantee that all product descriptions, images, or other content on the website are completely error-free, current, or free from omissions.

All prices listed on the website are displayed in applicable currency and are subject to change without notice. While we strive to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to cancel the order and inform you accordingly. Prices shown on the website apply only to purchases made directly through the website and may not apply to purchases made through other sales channels. Products sold on the website are intended for end-user retail purchase only and not for resale.

Payment must be completed using the payment methods available on the website at checkout. Orders are processed only after successful payment authorization. We may conduct standard payment verification checks before confirming and dispatching any order. Important Payment Policy: • Paid orders once placed are non-refundable. • In eligible cases, customers may be offered Store Credit instead of a refund. • Store Credit validity shall be 3 months from the date of issue of the credit note. For payment-related queries, customers may contact the support email provided on the website.

Delivery options available to you will be shown during the order process and may vary depending on the delivery location. An estimated delivery timeline will be shared at the time of order confirmation. Standard Delivery Timeline: Standard delivery time is 7 to 10 business days. While we aim to deliver within the estimated timeframe, delays may occur due to logistics, courier issues, weather conditions, public holidays, or other unforeseen circumstances. In such situations, we will try to keep you informed through email, SMS, or other available communication channels. JuzKids shall not be liable for any indirect inconvenience, loss, or delay caused by circumstances beyond reasonable control.

If you face any issue with the product received, you must register your complaint within 3 days of delivery. For Damaged or Defective Products: • An opening video is mandatory to support claims regarding damaged, defective, or broken products. • If the claim is found valid, the customer may be eligible for an exchange or store credit. Important Notes: • Refunds are not provided for paid orders unless specifically approved by the company under exceptional circumstances. • Complaints raised after 3 days of delivery may not be considered.

Our website may include links to third-party websites, apps, or social media platforms for sharing, promotions, or informational purposes. JuzKids is not responsible for: • The content, policies, or practices of third-party websites. • Any user-generated content posted on third-party platforms. • Any loss or damage arising from your use of third-party websites or services. Users are advised to review the terms and privacy policies of such third-party platforms separately.

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy and confirm that the information provided by you is accurate and current.

All content on this website, including but not limited to brand name, logos, product images, text, graphics, website design, icons, and digital assets, is the property of JuzKids and/or its licensors, technology partners, or management team, where applicable. No content from this website may be copied, reproduced, distributed, or used without prior written permission.

You agree not to: • Use the website for any unlawful or fraudulent purpose. • Interfere with the security or proper functioning of the website. • Misuse website content, branding, or product information. • Attempt unauthorized access to customer accounts, payment systems, or website data. Any such misuse may result in legal action and immediate suspension of website access.

To the maximum extent permitted by law, JuzKids, its owners, affiliates, management partners, technical administrators, and service providers shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from use or inability to use the website, delays in delivery, pricing errors, product misuse, unauthorized access to your account resulting from your own negligence, or third-party platform failures. Customers are strongly advised not to share confidential details such as OTP, passwords, card details, CVV, or bank credentials. No employee, representative, or support member of JuzKids will ask for such sensitive information.

You agree to indemnify and hold harmless JuzKids, its owners, affiliates, employees, partners, and service providers from any claims, damages, liabilities, losses, or expenses arising out of your misuse of the website, your breach of these Terms and Conditions, your violation of applicable law, or your infringement of any rights of a third party.

We reserve the right to suspend or terminate your access to the website, without prior notice, if you violate these Terms and Conditions, engage in fraudulent activity, misuse the website or its services, or if your behavior causes harm to the brand, website, or other users. Termination of website access shall not affect obligations already incurred, including payment obligations for orders already placed.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to the use of the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in the city where the business is legally registered.

For any questions, complaints, or requests regarding these Terms and Conditions, customers may contact: Brand Name: JuzKids Email: its.juzkids@gmail.com Phone: +917207111219 Address: 21-480-6/1, Bhaskarapuram, Machilipatnam - 521001

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.